Tips on Writing Business Thank You Cards

Writing custom business thank you cards has long been around for the immense benefits they create between companies and the people they deal with. These little notes can show your clients that you appreciate doing business with them, while at the same time encouraging to keep you in mind in future projects. It also nurtures a strong business relationship, which not only profits your company financially, but also improves your business reputation in the industry.

When to Write Them, What to Write in Them

Express your gratitude after a meeting where you outlined your proposals. Thank the client for their time, and encourage them to give you a call or send you a message if they have any additional inquiries or concerns. Aside from offering further assistance, you can gently remind them when you will do a follow-up on their transaction.

After a completed sale or service or when they have referred you to their network, thank your customers or clients for trusting you and your company. You can tell them that it’s an honor to have been picked among a sea of choices, that they have made the best of choices in a competitive industry. You can also thank them for being a joy to work with (e.g. “You have been understanding and cooperative throughout our partnership, and it has been a pleasure.”)

Don’t forget to address them by name, and sign the notes personally. You can also end the card by saying you look forward to your next meeting, or to working with them again on their upcoming projects.

How to Build Genuine Customer Loyalty

You’ve seen companies like Apple, Microsoft, or Sony with a large following of passionate customers; which often includes fans willing to go the extra mile to stand up for the brand they believe in. You want to know how to build a fervent customer base like that. It’s impossible to do it in a day, that’s for sure, but it can be achieved gradually with some smart practices.

Loyalty programs – These programs will help establish a loyal customer base if you know how to do it well. For instance, implementing a discount scheme via a special card-based or point-based system is sure to entice customers to come back; and even tag their friends and family along.

Why Satisfy Customers When You Can Delight Them?

Although satisfying customers is good, delighting them could be even better.  It’s fine to deliver quality goods or services on time, but imagine the impact on your relationship with the customer if you went way beyond what they expect.

A "little gift" can create big impressions

It doesn’t have to be extravagant.  Whether it’s a freebie or a discount on their next purchase, giving a small token of appreciation is an invitation to customers to get to know you better--one they’d readily accept.  Just make sure the gift is both desirable and entertaining.

Gift the unexpected

Sweet treats in the lobby, branded pen sets, keychains, etc. – your customers have likely seen them all.  Try giving away something original like small novelty toys, humorous magnets, or custom business thank you cards.  They’ll appreciate the personalization and feel valued as frequent customers.

Listen to what they have to say

When customers have something on their mind, lend them an ear because it could be something beneficial to your delivery of products or services.  Make sure to acknowledge something they pointed out, and ask them for more information, if needed.  This will tell them you took time to learn about what they value.

Prioritize them

Thanking a customer for their loyalty is only the tip of the iceberg.  Remind them about upcoming product releases and other products or services that you believe they will enjoy.  Don’t just advise them of an upcoming sale … grant them early access.

For more information you can visit www.ClientRetentionInc.com or call us directly at 916-771-5600.

How to Keep Customers Coming Back for More

It takes more than a unique product or service to win a customer’s loyalty. There are a good number of buyers who aren’t just looking for a great brand, but for a great brand experience. The way to achieve this is for the brand to come alive and give back to the customer.

Employees as brand ambassadors

For service-oriented businesses, the impact of employees on customers cannot be overstated. The quality of customer engagement can spell the difference between buyers visiting the store because they need to and buyers visiting because they want to. Basically patrons will go where they feel comfortable and where they respect and enjoy the people who work there. In line with this, providing customer service training for employees may prove to be a worthy investment in the long run.

Why Generic Business Thank You Cards Are a Big No

When it comes to the value of client retention, the numbers never lie.

For instance, studies have found that a 5% customer retention rate can spell a 75% rise in profitability for a business. Additionally, 20% of your present customers will make up about 80% of your future revenue. Lastly, marketing towards new customers costs five times more than keeping existing ones.

Appease Your Current Audience for Profit

Did you know that keeping your existing customers happy is a lot more cost-effective than gaining new ones? It’s time consuming and expensive to research, find and contact new prospective customers and build a relationship with them. You also have to assess their wants and needs. You already know, more or less, what makes your existing customers tick; you just have to build on those wants.

Thank You Notes: How to Show Your Appreciation

Thank you notes are a simple way to connect with your clients. However, it is more than just sitting down and writing your thanks. You’ll have to do it properly and give your messages a little more thought so that recipients don’t think or feel that the note was just an afterthought. Don’t miss the chance to express genuine appreciation.