Saturday, January 31, 2015

The Psychology of Business Greeting Cards

Business greeting cards are great marketing tools you can employ to connect with your customers on an emotional level, and strengthen their loyalty to you. Have you ever wondered, though, how it affects the human psyche? The following can provide some answers.

It shows your business’ human side.

People exchange things because one has what the other needs. A relationship based solely on material benefits, however, is highly volatile. When you send greeting cards, you give your customers the impression that there’s a person behind the business, and not just a faceless entity who wants their money.

Saturday, January 24, 2015

Customized Corporate Thank You Cards Open the Door for Better Business

How powerful is a simple “Thank you”? More powerful than you might have thought. A recent study by University of New South Wales in Australia psychology professor Lisa Williams, and Gonzaga University assistant psychology professor Monica Bartlett showed that expressing gratitude to someone could encourage that person to help you with your needs. As the authors say in their paper’s abstract: “In line with the proposed find function of gratitude expressions, recipients of expressions of gratitude were more likely to extend the effort to continue the relationship with the novel peer by providing that peer with a means to contact them.” Simply said, by saying ‘thank you’ to someone, you are opening the door for future interaction, as the recipient becomes more open to providing you with the means for future contact, such as by giving their email addresses, phone numbers, etc.

Thursday, January 22, 2015

Personalized Business Greeting Cards: Best Way to Show that You Care

The importance of a client retention program in a business cannot be stressed enough by experts. For one, as every business owner knows, it is much easier to sell your product or service to an existing client than to a new one. Additionally, a study made by Bain and Co. showed that a 5% gain in customer retention can increase a business’ profit by as much as 75%. Customer loyalty, however, is never guaranteed, not even among the most satisfied clientele. You have to constantly work on it through a client retention program that should include constant engagement; and constant engagement means making your clients and customers feel they are always on top of your priority list. Discounts, freebies, and other perks help create this impression. Well-crafted business greeting cards, however, provide that personal touch that can make a client feel he or she is important to you.

Thursday, January 15, 2015

Why Satisfy Customers When You Can Delight Them?

Although satisfying customers is good, delighting them could be even better.  It’s fine to deliver quality goods or services on time, but imagine the impact on your relationship with the customer if you went way beyond what they expect.

A "little gift" can create big impressions
It doesn’t have to be extravagant.  Whether it’s a freebie or a discount on their next purchase, giving a small token of appreciation is an invitation to customers to get to know you better--one they’d readily accept.  Just make sure the gift is both desirable and entertaining.

Gift the unexpected
Sweet treats in the lobby, branded pen sets, keychains, etc. – your customers have likely seen them all.  Try giving away something original like small novelty toys, humorous magnets, or custom business thank you cards.  They’ll appreciate the personalization and feel valued as frequent customers.

Listen to what they have to say
When customers have something on their mind, lend them an ear because it could be something beneficial to your delivery of products or services.  Make sure to acknowledge something they pointed out, and ask them for more information, if needed.  This will tell them you took time to learn about what they value.

Prioritize them
Thanking a customer for their loyalty is only the tip of the iceberg.  Remind them about upcoming product releases and other products or services that you believe they will enjoy.  Don’t just advise them of an upcoming sale … grant them early access.

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Thursday, January 8, 2015

Secrets to a Successful Business

The secret to a successful business is a harmonious relationship between the business and its customers. If a business starts losing clients, it’s only a matter of time before it goes out of business. Every business owner should invest in methods that will protect and strengthen business-customer relationships. Here are tips on how businesses can do that: